Frequently Asked Questions
Everything you need to know about bringing KINTO into your home.
How should I care for my glassware and ceramics?
Most of our products are microwave and dishwasher safe. We recommend using non-abrasive detergents and avoiding sudden temperature changes to ensure the longevity of your high-quality heat-resistant glass and porcelain pieces.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders over a certain threshold, depending on your location.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of delivery. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products BPA-free?
Yes, all KINTO products, including our double-walled tumblers and plastic carafes, are made from high-quality, BPA-free materials to ensure safety and durability for daily use.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
Can I purchase replacement parts for my brewers or tumblers?
We offer a selection of replacement parts, such as silicone rings, lids, and glass carafes, to help you extend the life of your favorite KINTO products. Please check our 'Accessories' section for availability.